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TomTom support = braindead idiots

Discussion in 'Rant and Rave' started by walesrob, Nov 14, 2012.

  1. walesrob
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    walesrob Administrator Staff Member

    I've come across some real dimwits in my time, but this one takes the biscuit.

    Emailed TomTom to let them know there is an error on their website where any change of email address for the MyTomTom section doesn't work properly - its says its done, but then it doesn't and I have to use my old email address again to log in. After a few email exchanges, they kept asking for the serial number of my TomTom device, the same TomTom I got rid of years ago. All I wanted was them to change the email address for the TomTom account, but no, they wanted the serial number of the fecking device :erm::erm: So, I emailed them back, ok then, for security, can you delete the account I don't like old email addresses being left in limbo. The reply? Whats the serial number of your TomTom device :frust::frust::frust:AAAAAARRRRRRRRRRRRRRGGGGGGGGGGGGGGHHHHHHHHHHHHHHH Think I'll be avoiding TomTom if their support is this bad. Glad I've got a Garmin now instead.
  2. Aromulus
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    Aromulus The Don Staff Member

    I have been using Garmin for about 7/8 years. My first one having been the 2610
    which cost me slightly over 600 quid... just a month old from Ebay, when new ones where going for about 900...
    Never had anything wrong with it or directed over a ford, or a dodgy lane.
    I Swapped it for a Garmin Nuwii 255 only because I wanted it really, and it was a real bargain.

    Nothing wrong with the old one. Still there as spare.:like:

    I did borrow Tom Tom on a couple of occasions, and I must admit that the maps are a bit out of sync, probably due to the fact that Tom Tom uses an older version of Ordnance survey data.
  3. Kuya
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    Kuya The Geeky One Staff Member

    Google sure peed on that industry...

    :wave:
  4. oss
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    oss Somewhere Staff Member

    Google Navigation is still nowhere near the quality offered by TomTom or Garmin Sean, I am quite interested in the Nokia maps and Navigation tools in the new Windows 8 phones from Nokia, they even have street maps of Manila on their mapping site which will work with their navigation software.
  5. Howerd
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    Howerd Well-Known Member Trusted Member Lifetime Member

    I use a Gamin SatNav too but it does not get used very often as I only drive about 3,000 miles each year.

    The biggest problem I had was to find a way of mounting a SatNav without it falling off or obstructing the view ahead. Windscreen was best to ensure the SatNav did not fall off but that meant it was really too far away to see clearly and it would obstruct the view ahead to some extent. When I wanted to put the SatNav away I was left with a sucker on the screen if I did not want to spend some time trying to release its grip!

    I really wanted to mount the SatNav on the dashboard but it kept falling off. I looked at many devices but they were cumbersome, ugly and expensive and a possible hazard in any accident. They also advertised the fact, hey I have a SatNav! The solution I eventually found was not only the cheapest, it was also the most discreet and very very effective and could be used to hold a mobile phone, a set of keys, a few coins, my solar rechargeable torch, or my Humber Bridge ticket (not all at the same time of course)

    And the cost of this fantastic device? Just 99p including delivery...

    http://www.amazon.co.uk/gp/product/B004O3BSC8/ref=oh_details_o03_s00_i00

    It is made of a material that is naturally 'sticky' but the stickiness does not reduce with time and it leaves no residue on the dashboard or any item placed onto it. It will hold my SatNav even if I don't engage the sucker with the lever! But it is also a safe place to have my Humber Bridge ticket at the ready - no chance that the ticket will rip! Don't worry if your clothing touches it - clothing does not stick to it and it has not yet 'trapped' any insects.

    Every few months you can remove it and clean it with soapy water, rinse, let it dry and put it back again!!
    Last edited: Nov 14, 2012
  6. oss
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    oss Somewhere Staff Member

    I used to drive about 20,000 miles a year now about 4,000 at least up till two weeks ago, now it looks like I will be driving zero miles a year for the foreseeable future as the car is dead :(

    Anyway if I can revive my old vehicle that idea looks excellent Howerd will it work with a device at nearly vertical alignment?
  7. Howerd
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    Howerd Well-Known Member Trusted Member Lifetime Member

    I have not tried using it in a near vertical position, though I have seen photos of it being used like that. It does work on the curved surface of my dashboard without problems - that did surprise me - but other say they cannot get it to work on their dashboard.

    But, at 99p, it is certainly worth a try, unless you are worried your device may be damaged by falling. If you find it is no good you could always use it as a replacement for post-it notes just stick a scrap of paper on it instead and stick it to your PC or the vide deisplay.

    It appears to be very similar to DYCEM - but stickier. I just looked on the DYCEM website and it show DYCEM being used has a mobile phone holder on a dashboard! Dycem says their product will work at angles up to 45 degrees.

    I have also seen similar material with a ball joint as part of its construction so that you directly mount a TomTom onto it.
    Last edited: Nov 14, 2012

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