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Paying the NHS surcharge - what a palava!

Discussion in 'UK Visa and Immigration Help' started by Maharg, Oct 10, 2015.

  1. Maharg

    Maharg Well-Known Member Trusted Member

    I thought I'd try and py the NHS surcharge this morning, as we're due to pply for FLR next month.

    I think it's bet to give plenty of time for this judging by this mornings effort.

    Frst my card was declined on security grounds - presumably because I'm paying immigration stuff. So I phoned Barclaycard. They said it would now be ok.

    It wasn't.

    So I had to phone them again, and this time got tranferred to fraud, and they cleared it.

    So, after about 30 minutes I was able to pay online, the payment went through, and I was taken to a page on the government website that said thus:

    Sorry, we are experiencing technical problems.

    Sign in to your application and try again.

    [Contact UKVI] if you'd like help with this.

    I mean, FOR GOD'S SAKE!!!!

    Anyone else felt like tearing their hair out trying to pay this?
  2. Maharg

    Maharg Well-Known Member Trusted Member

    Well, I just logged in and it says:

    IHS reference number Created Name Action
    IHSXXXXXXXXX 10/10/2015 08:40:41
    Mrs Maharg Request Refund
    So I guess I've paid then!
  3. Dave_E

    Dave_E Well-Known Member Trusted Member

    Paid them Once, or Twice?
  4. Timmers

    Timmers Well-Known Member Trusted Member

    From the above I too guess you have paid as they have given you a IHS reference number. When I paid for the settlement visa and had similar problems paying I came away with the same feeling, "have I paid or have I not?"

    I know only last week that other members of the forum were having trouble paying the surcharge online too.

    I am assuming you are going for the FLR(M) postal service is that correct?

    The reason I say the above is because I thought if you are applying for the premium service then you pay the surcharge as part of the online booking process, I might be wrong.
    Last edited: Oct 10, 2015
  5. Timmers

    Timmers Well-Known Member Trusted Member

    Oh, and by the way, please post a list of documents you submitted regarding your self employment stuff, it will help myself and others applying under the same category
  6. Maharg

    Maharg Well-Known Member Trusted Member

    I'm sending the kitchen sink!

    I'm doing 2 years of accounts because my accounts run from July to July, so sending 2 years ensures at least one period from April to April is covered.

    Tax Returns for 2013-2014 and 2014-2015.
    SA302s for 3 years (I had them anyway for a mortgage so I'll send them all)
    3 years Tax Year Overviews (these validate the SA302s. The mortgage company required them so I thought it might be worth sending them)
    2 years worth of HMRC statements (the tax invoices they send)
    National Insurance Record since I went self employed in 1993.
    Invoices/Spreadsheets for 2 financial years plus the same from July 2015 to end of October 2015.
    Letter from accountant stating my last 2 years of earnings, plus an estimate of earnings for 2015-2016 based on invoices from July to October. Plus accountant's statements of my earning for the last 2 years which he sends me each year.
    Letter from the company I do work for stating that I do regular work for them and a print out from them of all my invoices and payment.
    Business Bank Accounts since April 2014 (to ensure a whole April to April period is covered).
    • Like Like x 1
  7. Maharg

    Maharg Well-Known Member Trusted Member

    Pretty sure it's just once. So far anyway! And they charged me 501.23. Maybe because I used a credit card?
    • Optimistic Optimistic x 1
  8. Maharg

    Maharg Well-Known Member Trusted Member

    I actually got an IHS reference number, even after the first payment was declined, so it's by no means guaranteed that it's ok with a ref no.

    Yeah. We're doing a postal application this time. I don't see we have much to gain by paying an extra 400 quid (more actually because I'd lose a day's pay too being self employed) on this particular occasion.
  9. Timmers

    Timmers Well-Known Member Trusted Member

    Looks like you have all angles covered, I have taken note :like:
  10. Timmers

    Timmers Well-Known Member Trusted Member

    Funnily enough I just booked a hotel for next week, as I got to the very end of the online process it said the booking was unsuccessful please try again which I did. When I then checked my email inbox I had two room confirmations from the hotel, I rang the hotel to confirm I only wanted one room, they thought I had booked two.

    In future I'm going to ring the hotels I intend to stop at and book directly with them, less hassle.

    Its probably true to say that we do a lot of online transactions online that we could do just by picking the telephone up to get the same result.
  11. shaunilvs

    shaunilvs Member

    i had same troubles with the IHS when i was doing my wife visa kept saying same its was so annoying from gov.uk u would thought they have up to date software ...it also happen when i try pay for my daughter passport ,,, never been best for payments and using /confusing and annoying
  12. Howerd

    Howerd Well-Known Member Trusted Member Lifetime Member

    Have you checked@Maharg Have you checked the difference betweeb your actual and available balances on yoyr credit card? That should tell you whether your card issuer authorised payment or not.
  13. Maharg

    Maharg Well-Known Member Trusted Member

    I already checked the balance and paid it. First thing I did after finding out I'd apparently paid.

    Barclaycard is good like that. It shows the transactions yet to appear.
  14. Dave_E

    Dave_E Well-Known Member Trusted Member

    I can never understand that, either transactions are there, or they are not.

    Citibank is the same, it shows my transactions as pending for a couple of days or more before actually charging them to my account.

    Problem is that the exchange rate always seems to move against me, I booked Januarys flights and hotels in Indonesia a few days ago.

    The pending charges were lower than the actual charge made to my account made a few days later.

    Over the week the GBP fell from over 22,000 IDR to under 21,000 IDR and I got the lower rate rather than the exchange rate in force at the time of the purchase (and used for the pending charge). I have noticed this happening before and cannot ever remember it working in my favour.

    (Chart grabbed from XE.com)

    Guess that is another .xls I need to start, see whether the currency fluctuations ever work in my favour in relation to the charged amount.
    Last edited: Oct 10, 2015

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