Just come out of another outage with BT Broadband, this time it was 4 days (and affected quite a few regions in the UK). This seems to be happening on a monthly basis, each time its a routing issue with BT Retail servers. Of course I could call up tech support, they will tell me to jump through 3 hoops, do a backward somersault, then unplug the router, take the dog for a walk, delete wireless connections, blah blah, when they should know its a problem at BT Central. Even now, with status showing as fixed, I've lost routing to a lot of websites, i.e. Ebay, Paypal and Hotmail. Time to migrate to a broadband supplier that regards customers as something of value. I could go back to Aquiss, used them before, and when we had a 1 hour outage, they fixed it with just one phonecall, and they even called me back to confirm all was ok.
That's just what all 'experts' advise Works OK too I've had issues with BT, but since I got hold of contact numbers for UK based 'trouble shooters' I've been satisfied.
The reason for the count (only about 6 seconds are needed for most computers) is to drain the capacitors on the machine and to be sure that no chips or memory remain powered after the mains are turned off.
I heard on our local radio this morning that our County Council has selected BT to roll-out superfast Broadband throughout the county.
At last its all working again. I must have spoken to the damned Indian call centre 10 times in the last 6 days. I've learned a) BT don't give a fig about their paying customers when it comes to technical support b) You have to jump through hoops to get something fixed. My last phone conversation with India was bordering on the hilarious your browser is blocking some websites no, I'm using Firefox, IE9 and Opera on 4 seperate devices, all standard setup, no modification, the hub is also standard set up. Your wireless connections need refreshing no, the fault is happening on both wired and wireless Have you powered down your homehub and restarted it yes every 10 minutes for last 3 days, both soft and hard reset and tried 3 different microfilters. Your Computer Firewall is might be at fault what on 4 devices? But you are showing as connected and you have an indicated speed of 7.8mbps Thats no good to me if I can't get a lot of websites Well our systems show that everything is working fine our end sir clearly not as I can't get Ebay, HSBC, Google, Microsoft Maybe those websites are all down No, because they are all working fine on mobile networks You need to contact the websites to see if they have a problem I JUST SAID they are all working fine on mobile networks. What do you want me to do sir? I want to migrate to a better internet provider You want to cancel? No, I want to MIGRATE my service. Just put me through to billing..... At that point, BAM, the internet comes back to life....very strange. Never did get put through to billing, but was very close. Maybe they get sick and tired of my harrassing them at all hours. At one point I called and demanded to be put through to technical support in the UK. They flatly refused, so I slammed the phone down on them in frustration. What a fecking circus, BT should be ashamed of themselves treating people with contempt like this. I can only assume they've got some work experience lad working on our local exchange who frankly didn't have a clue, and its taken nearly a week to it all fixed. I'll be calling up billing and pushing for a credit for the inconvenience caused.
