"Leaders of the Philippine outsourcing industry said Monday they expect a big increase in business as the result of a new, highly detailed medical diagnosis coding system adopted by the U.S. for insurance claims." Read more here
I dont think that will hurt the R.P call center industry as BT call centers are in India I believe. I use the Filipino call centers regularly and I must say,they are getting very good at what they do. Particularly Globe call centers... Credit where credit is due.
That's good then, more jobs for my countrymen. The stigma associated with those working in the BPO industry has already vanished. Before, it used to be considered a waste of good college/university degree because by working in BPO, you are deviating from what you have studied (except of course if you took up an Art degree or Major in English). I do hope though that with the introduction of that medical diagnosis system, the rate of STDs associated with BPO workers would be lessened.
That made me laugh out loud! Knightstrike, that was very naughty of you - or, for those in the know, very funny!
I wasn't trying to be funny. It's a real issue. At least here in NCR. I have lots of friends who works in the BPO industry (and some of them did have it). Rompy-pompy in the Fire Exits is a real thing.
Herd a couple of hundred twentysomethings of both sexes together in a boring environment for twelve hours at a time, those hours commonly being antisocial hours, and what can you expect?
It gives a new meaning to the phrase, "a call girl"! K did think of working in a call centre, at one point. I was slightly relieved when she chose to stay in the sedate and respectable world of the movies! Mind you, she has cousins who work in call centres and having climbed and hiked with them I'd call them pretty sensible people and good comnpany.
Hahahahahaha... nice pun! I actually had almost worked for one. I was looking for administrative jobs in Teleperformance Paranaque (e.g. Marketing/HR roles). I decided to go traditional job search instead of online, so I walked in with my CV, university transcript and diploma in hand. I asked the security guard if I could talk to an HR or a recruiter about possible administrative jobs. He then led me to a room with lots of people. I found out late that he led me to the call-centre applicants room. One thing led to another, I took up the basic computer knowledge and typing test (I broke their record by the way since I can type very fast.), then the English reading and listening test. Lastly, the group and individual interviews. At the end of all that, I was finally face to face with the HR manager. He already had a contract in hand and was explaining to me about which specific role I would have. I still remember it was Outbound Call Specialist for T-Mobile. The offer was 20,000 basic plus commission and other benefits like free medical, rice package, etc. I then told the manager about the whole predicament. That I wasn't really applying for a call-centre job. I presented to him my transcript and my Australian diploma. His eyes turned wide. But he told me after there wasn't any vacancy for administrative jobs. So I walked away. Spent a whole day for nothing. Still it was fun and I made some acquaintances. One was a guy who doesn't know anything about computers. Can't even do basic keyboard shortcuts like control-C/V. Oh and he was copying me during the computer test. Another was a sweet girl who was good enough with her written English but stammers with her verbal English.
Business Process Outsourcing. It means you outsource/transfer business processes to other companies. Usually the menial tasks like customer service.
There's a couple of new call centres in Davao City. Can't think of there names now. I seem to remember a name called Flatworld Solutions being mentioned in one of the ads. Anyway in addition to a rather nice salary they also offer a weekly bonus of P10k No wonder out local live band hotspot and drinking place is awash with very young people waving wads of cash and gwaffing buckets of Red Horse and Margueritas Wish I was that young again
For the record, the BPO industry owes its start to Mar Roxas, who pushed through the legislation when he was Commerce Secretary under GMA and who - uniquely for a Filipino politician - banned his relatives from going into the business.
