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UK Home Office hands Sopra Steria £91m digital visa contract

Discussion in 'News from the UK, Europe and the rest of the World' started by Anon04576, May 20, 2018.

  1. Anon04576
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    Anon04576 Well-Known Member

    The Home Office has awarded Sopra Steria a £91m contract to develop a digital visa and immigration service in the UK.

    The French outsourcer will take on the contract in October 2018 – the latest in a raft of recently signed deals intended to cope with processing immigration status post-Brexit, particularly for the 3 million EU nationals residing in Blighty.


    https://www.theregister.co.uk/2018/...ds_91m_digital_visa_contract_to_sopra_steria/
  2. bigmac
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    bigmac Well-Known Member Trusted Member

    i hope thats not the same mob that were handling the benefit claims for disabled people.
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  3. Anon04576
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    Anon04576 Well-Known Member

    Not sure. Sad it’s outsourced to a none British company too.
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  4. Drunken Max
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    Drunken Max Well-Known Member Trusted Member

    No competent ones applied
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  5. Dave_E
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    Dave_E Well-Known Member Trusted Member

    Seems like our country is set on "self destruct" mode. :mad:
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  6. graham59
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    graham59 Banned

    Your data is quite safe though...

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    Indian Callcentre.jpg
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  7. OTT
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    OTT Active Member

    Why do we outsource everything now ? And while I'm at it , how can we even consider selling Wembley Stadium grrrr.
  8. oss
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    oss Somewhere Staff Member

    Outsourcing happens because technology has opened the world and locality is less important than it once was for a great many occupations.

    Clearly a taxi driver has to be in the country in which he provides his service but a software engineer doesn't and likewise many companies can manage a combination of remote management with a skeleton staff locally and other companies can't.

    Even manufacturing is multinational because to sell in certain markets it makes sense for companies to manufacture in that market, like Japanese car companies that manufacture in the UK they get a quality workforce and remove the shipping costs amongst other things.

    I doubt that there exists a country on earth that can go it alone now, the resources required for the modern world are too specific to individual countries, for example the rare earth elements required for the entire electronics industry most of which are pretty much only available in China.

    The UK could not exist without imports neither could most other countries, you can't have our modern world without trade and co-operation and peace, lose any one and all you have is chaos.

    And also think about fairness, the people in other countries deserve a shot at some prosperity surely (I am thinking more of the third world here).
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  9. graham59
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    graham59 Banned

    With call-centres it's purely a money-saving exercise though, and much as I would like somebody in India to be able to buy himself a car, (a Jaguar, maybe ?) I'd also like to able to understand wtf he is saying.
  10. OTT
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    OTT Active Member

    Thanks oss for a very good and detailed answer , which of course is correct . I guess I’m just wondering why the government can’t find an English company to give the money to , that could give as good a service .
  11. Sanders
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    Sanders Banned

    Anyone notice how difficult it is to buy kitchen and bedroom furniture that isn’t manufactured in Germany? Why can’t we make it here in the UK? It’s just glorified MDF and glass etc even for the expensive stuff.
  12. oss
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    oss Somewhere Staff Member

    In all honesty Graham, when I get a Scottish or Irish voice on the other end of a support line I am normally very happy, when it comes to the Indian and Philippine call centre operatives they have a harder time deviating from the script which the programmers and management have placed in front of them in the workflow application, but with a bit of help they usually get the job done.

    In a few years we will have no option but to talk to Alexa or whatever her successor happens to be named and we will rue the day we ever criticised any human call centre operative.
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  13. Sanders
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    Sanders Banned

    I quite like the Filipino call centre operatives. I usually take the opportunity to have a chat about the Philippines, much to their surprise normally. I find some are very good and some not so.
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  14. oss
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    oss Somewhere Staff Member

    Every bit of furniture I have ever bought in the Philippines has fallen apart usually within two years, once I got 10 years but it was in pretty poor shape by then.

    I have Ikea stuff here that is 20 years old and still perfect, my sofa was from Reid's in Glasgow and is showing signs of age but is so nice I would like to pay for it to be repaired rather than replaced, again 20 years.

    But I agree it's not exactly rocket science.

    P.S. I saw an Ikea chair, the laid back one, in a charity shop in the Phils (Harrison Plaza Malate) three weeks ago going for about 40 quid, I was tempted but did not have the cash on me at the time, someone must have had that shipped out in a container from Europe.
    Last edited: May 21, 2018
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  15. Sanders
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    Sanders Banned

    Exactly.

    Though I think people are hooked on German Designer kitchens these days.

    Aswell as some German Designer stuff ( :D we were forced into it ) we have some IKEA stuff which does a job, besides any excuse to go there for meatballs chips and gravy!
  16. oss
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    oss Somewhere Staff Member

    People buy into the whole German engineering is the best notion, which is utter tosh, our company has had nothing but breakdowns in a fleet of Mercedes cars the latest one being the complete failure of my pals suspension on a less than three year old car.

    Another Merc they bought broke down the day they bought it as the rep was driving it home, hilarious :D

    The Audi my pal at work bought second hand required a complete engine replacement.

    I am not in the kitchen market but I can imagine that the Germans have done a good job of cornering the market.
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  17. John Surrey
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    John Surrey Well-Known Member

    Outsourcing is just the first step, the second step will come shortly - when the robots at home take back the jobs.
  18. bigmac
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    bigmac Well-Known Member Trusted Member

    Some mdf stuff is made in Chirk....wherever that is.
  19. graham59
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    graham59 Banned

    I deliberately did not mention Filipino call centre operatives... for good reason....ie... they CAN be understood. More power to them.

    (Virgin media use them, for example).
  20. graham59
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    graham59 Banned

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