Anyone else using this utter waste of space as their electric supplier? Each time I submit a query either by phone call or email, it gets ignored or misunderstood. Each time, I have to resort to shaming them on Trustpilot to get something done. I originally had a dumb pay as you go meter and wanted it changed to a Smart PAYG. It took 5 emails, 3 phone calls and a bad review on Trustpilot to get that sorted. Took 3 months, but got there in the end. Fast forward to now, I'm looking to change this new meter from prepaid to billing, and I have to go through the whole shebang all over again. So far, 4 emails, 1 phone call later, no progress. In fact, one reply I got told me in detail how to set up a bank account for direct debit payments. I replied,no, I want to change to billing. Surprise, surprise, in a later email, I was informed I needed to phone customer services. Did that, they assured me it will get actioned. That was 10 days ago. Looks like another negative review on Trustpilot. No wonder they went bust. Should Bulb read this, I would be happy to allow them onto the forum so they can put their side of the story for balance.
I have noticed that companies and organisations use emails to hide away from the anguish that people suffer from.
